Payment requests

Payment requests are custom order forms which you can generate and send to your customers. A payment request can include any of the services listed as active in your products catalog – new hosting account, new standalone domain registration, hosting account renewal, SSL certificate renewal, domain renewal, domain transfer, hosting account upgrade, etc. You can even add custom items to the payment request, which allows you to combine hosting and third-party services in a single payment request. Requirements for using payment requests: At least one online store. Please refer to the Creating a store help section for additional details. A properly configured hosted or self-hosted storefront. For the self-hosted storefront, your widget/WordPress plugin should be properly configured and its URL specified in the Widget/WordPress URL field of your online store's General Settings. Here are some examples on custom payment requests that you can create and use to further improve your billing management: Purchasing or renewing a single service (hosting, registration, or transfer for a specific domain name); Purchasing and/or renewing multiple different services at once; Applying custom discounts for services in your store; Getting paid for additional services that you provide directly to your end clients, such as web design or web development services related to their sites.

To create a new payment request, click the Create button in the top-right corner of the Online Stores > Payment Requests section. You need to select the relevant store in the Online Store drop-down menu. Note: You cannot have services from different stores in a single payment request. Add the services that you wish to include to the payment request using the forms listed below: New Service allows you to see a list of the available new items associated with the store, such as hosting accounts, SSL certificates and domain name registrations. You should use this menu to generate requests for new hosting accounts, new SSL certificates and standalone domain name registrations. Existing services (the Include related resources option available for these services would display to the end customer other resources associated with the item, such as other domain names and SSL certificates): Existing Hosting Account allows you to renew, upgrade, or migrate an existing hosting account, or add services related to an existing hosting account, such as transfer of a domain parked to the account, SSL certificates, dedicated IP addresses, additional domain parking slots, etc. Existing Domain allows you to add renewal for an existing domain name to the request. Existing SSL Certificate allows you to add renewal for an existing SSL certificate to the request. Custom Service allows you to bill your end users for services that are not defined on our end. For example, you can list services that you provide yourself to your end clients, such as software installation or configuration, debugging, website design, etc, and you can set pricing for the service. You can add multiple custom items within a single order. Use the $ button next to each service from the Order items section if you wish to apply a custom discount for that service. You can apply a percentage or fixed price discount with your own discount text. The Request Settings section allows you to choose the expiration date of the payment request, lock the items in the payment request, and if the payment request should be sent to the customer upon completion. Note: If you change the main currency for your store, the fees of your predefined items will be recalculated. However, if you have added custom services, their prices will remain unchanged.

You can see a list of your payment requests with details in the Online Stores > Payment Requests section. Clicking on the ID of the payment request will allow you to view its details and manage it through the following buttons: Expire allows you to deactivate the payment request. Delete allows you to completely remove the payment request from our system. Notification allows you to view the payment request email and send it to your client.

You can find the following payment requests examples further in the Help section: Domain transfer for standalone domains Domain transfer for main and parked domains New order for SSL certificate Renewal for SSL certificate Upgrade hosting account Migrate hosting account Domain transfer for standalone domains To create a payment request for a standalone domain name transfer, you need to select the TLD in the Standalone Domain section under New Service, and click the Add item button. Scroll down, specify the domain name under Domain Configuration and click Search. Click the Transfer button for the domain name under Search result. A Transfer information subsection will show up. You have to enter the domain authorization code/EPP key in the corresponding text field and click Apply. Some Top Level Domains require additional configuration for registration or transfer. A TLD-specific Data subsection will show up for such domain names. Once you add the required details, click the Apply button, and finally, click the Create button.  Domain transfer for main and parked domains If the domain that you would like to transfer is already parked to a hosting account, type or paste the domain name into the Existing Hosting Account section, and then select the Add Resource" action. Select the TLD under either Discounted Domains or Extra Domains, and click the Add item button. Scroll down, specify the domain name under Domain Configuration and click Search. Click the Transfer button for the domain name under Search result. A Transfer information subsection will show up. You have to enter the domain authorization code/EPP key in the corresponding text field and click Apply. Some Top Level Domains require additional configuration for registration or transfer. A TLD-specific Data subsection will show up for such domain names. Once you add the required details, click the Apply button, and finally, click the Create button. New order for SSL certificate To create a payment request for a new SSL certificate for an existing hosting account, type or paste the domain name into the Existing Hosting Account section, and then select the Add Resource action. Select the desired certificate provider and product under SSL Certificate, and click the Add item button. Scroll down to the SSL Configuration section, and configure your new certificate. Once you add the required details, click the Apply button, and finally, click the Create button. Renewal for SSL certificate To renew an existing SSL certificate, type or paste the domain name into the Existing SSL Certificate section, and then select the Renew action. By default, the certificate will be renewed with its existing configuration information. If you would like to change it, click the configuration (gear icon) button next to the certificate renewal item in the Order Items list, and make the necessary changes. Once you are ready, click the Apply button, and finally, click the Create button. Upgrade hosting account To create a payment request for an upgrade to a different plan, type or paste the domain name into the Existing Hosting Account section, and then select the Upgrade action. Scroll down to the Upgrade Configuration section, and select the desired plan from the New plan drop-down menu, then click the Apply button. You should note that if there are multiple choices available in the New plan menu, the customer submitting the payment will be able to choose between them. If you would like to lock this payment request for a particular plan instead, mark the Lock item selections checkbox, and click the Create button. Migrate hosting account To create a payment request for an account migration to a different data center, type or paste the domain name into the Existing Hosting Account section, and then select the Migrate action. Scroll down to the Migration Configuration section, and select the desired data center and plan from the New plan drop-down menu, then click the Apply button. You should note that if there are multiple choices available in the New plan menu, the customer submitting the payment will be able to choose between them. If you would like to lock this payment request for a particular data center and plan instead, mark the Lock item selections checkbox, and click the Create button.